This whitepaper focuses on how telcos can apply AI in practical, low-risk ways that deliver value today. It moves past hype and sets out four lessons based on real deployments.
First, Large Language Models can sit inside process flows to improve service assurance, normalise inventory data, and classify customer and partner emails. This reduces manual effort, speeds triage, and improves data quality.
Second, Process Co-Pilots support humans at critical decision points. They pull context from live systems, explain issues such as SLA breaches, and help teams make faster, better-informed decisions without slowing workflows.
Third, Design Co-Pilots accelerate automation build by guiding users, suggesting reuse, validating logic, and generating documentation. This lowers the skill barrier and improves consistency.
Finally, AI agent orchestration allows external AI agents to trigger deterministic actions through CORTEX, supporting secure remediation, self-service, and multi-agent workflows.
