Some of Our
Use Cases
As a dedicated CSP business we deep dive into every area of a CSP. We have catalogued a number of our Use Cases here.
CORTEX focus exclusively on working for CSPs, and have built capability and experience which can only come from a rich seam of understanding, Customer confidence and experience within this very complex business type.
Our Use Cases are designed to give you a glimpse in to the kind of work we do, how long it takes to achieve a return on investment, and where we are able, a sense of the investment levels and ROI period.
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- Compliance & Auditing
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You can search for Business areas like; Human Resources (HR), IT, Network Operations, NOC, Finance, Customer Experience, Customer Care, Sales, Supply Chain. Alternatively you can search for Technology areas such as 5G, O-RAN, VRAN, Nokia, CISCO, RPA, Interaction Portal, Core, Transport, Access, IP, DWDM, IP-VPN
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An operator was facing significant revenue interruptions owed to clunky and laborious debtor processes.
Read more Customer service testing
An operator required their customers to be able to validate the status of their services.
Read more Pre-Handover Testing
An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.
Read more System Access Auditing
A major operator had a manual process for systems and buildings access. Creating access for new starters, as well as removing for leavers and adjusting for movers created significant complexity for IT and HR teams.
Read more System Access Management
A Customer Contact centre had a very high employee churn which caused significant challenges for the SLAM process.
Read more 1st line support testing
A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.
Read more Billing Operations
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
Read more Service Provisioning
Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.
Read more Service Design and Assign
CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds
Read more Service Assurance
A business was swamped with around half million event alarms per month going unchecked or missing SLA.
Read more Service Provisioning - Soft Cease
A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.
Read more Configuration Compliance Checks
A large Communication Service Provider (CSP) was experiencing a long MTTR (Mean Time To Resolve) and as a result continually breached its customer SLA
Read more Routine Maintenance
A Communication Service Provider (CSP) identified that their monthly maintenance checks were causing issues across their network resulting in extended periods of downtime
Read more Connectivity Circuit Writing
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Read more OLO Network Traffic Management
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Read more Network fault management
A Communication Services Provider (CSP) with an international voice network wanted to maximise the quality of service to their customers whilst minimising the cost.
Read more A Fully Digital Service
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Read more Revenue Assurance
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
Read more Change Request Management
Minimising unexpected downtime or systems availability for customer impacting Change Requests.
Read more 
