This We Are CORTEX white paper examines how AI is reshaping telecom automation, from early use in fraud detection and network optimisation to AI-native 6G architectures. It reviews industry readiness, showing that while many operators are trialling AI, large-scale integration is still developing. Surveys from ADL, TM Forum, and GSMA reveal rising investment and optimism but also fragmented progress between Core and Generative AI.
We explain our practical approach: AI should extend existing automation, not replace it. The platform embeds AI in four key areas — integrating LLMs into process flows, assisting human supervisors with natural-language insights, providing a Design Co-pilot for low-code automation, and enabling AI agent interoperability under strong governance.
The paper concludes that AI’s future in telecoms depends on responsible, incremental deployment, vendor-neutral strategies, and continued innovation. We are the partner enabling secure, practical AI automation across complex, multi-vendor telco environments.
