CORTEX plays an integral role in ensuring efficient and accurate delivery of services. It begins by applying business and technical rules to each Customer-Facing Service (CFS) in a service order, decomposing it into a set of Resource-Facing Services (RFSs) and corresponding physical resources.
This process involves integration with Inventory and Geographic Information Systems to either identify available resources or validate those already in use. In cases where automated processes are insufficient, CORTEX escalates issues for manual intervention, which may be triggered by specific RFS requirements or failures in the CFS design and assignment activity.
Furthermore, CORTEX is responsible for updating the Inventory and Geographic Information Systems to reflect changes in resource status, aligning them with the evolving needs of the service order. It sequences the activities required for delivering the RFSs and resources, orchestrating the workflow across various systems involved in this delivery. Monitoring is another critical function of CORTEX; tracking the RFS and resource delivery systems, identifying and addressing errors, failures, or delays in delivery. In response to these issues, CORTEX can take defined actions such as selecting alternative resources, escalating for manual resolution, or even cancelling the order if necessary.
Additionally, CORTEX plays a key role in communication by issuing progress notifications at crucial stages of the service order’s fulfilment. These updates are sent to both internal teams and external recipients as needed, ensuring that all stakeholders are informed about the order’s progress and any significant developments.
Physical design and assignment in telecommunications involves specifying the physical resources needed to fulfil customer orders. This process includes a variety of components. Customer Premises Equipment (CPE) is a major part of this, encompassing devices like modems, set-top boxes, and mobile phones that are essential for connecting the customer to the service provider’s network. Additionally, new physical connections are often required.
These might be connections from the service provider’s existing equipment to the customer’s location or linking various pieces of service provider equipment. Another key aspect is the installation of new StreetSide distribution cabinets. These cabinets play a crucial role in bridging the gap between the network and the users, ensuring a reliable and efficient distribution of services.
The Communication Service Provider’s (CSP) data centres also see significant enhancements. This might include adding additional cards, racks, or similar equipment to boost the data centre’s capacity and capabilities. Finally, new network elements might be installed in the CSP’s data centres or telephone exchanges. These elements are vital for enhancing the network’s overall performance and capacity, ensuring that it can meet the growing demands of customers.
Each component plays a crucial role in the physical design and assignment process, ensuring that the network is robust, efficient, and capable of delivering high-quality services to customers.
This particular automation pairs with the Life cycle management line and ensures that the assets assigned across multiple inventory systems are managed appropriately.
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