CORTEX AI - We Are CORTEX

AI in telco is here and the revolution has begun. Importantly, Communication Service Providers are already well advanced. By completing the first wave, ‘Digital First Operations’, CPSs are strategically positioned to be able to adopt AI at scale, but only if they can establish a hyperautomation capability for the business.

Some Operators are unclear to progress. Automating at scale is easy with a clean, uncluttered network, but there is now a legacy of undocumented desktop automation (often RPA), coded solutions/scripts, and ungoverned innovations littering the network.

Dealing with this legacy is a core capability of CORTEX. Helping our Customers to leverage their trained and in-training LLMs, AI, and automation at scale is what we are all about. CORTEX is hyperautomation, specific for Telcos.

Yesterday

Digital First Operations

CSPs have built comprehensive observability to create actionable insights.
They have acquired and are deploying newer technologies, with real-time data.
Data is now an asset. Logging, cleaning, storing, structuring and contextualising data is BAU.

Today

Hyperautomation

Closed-loop operations and decision-making are delegated to AI, but exception handling is still by humans.
Orchestrated business processes, end to end spanning multiple domains and vendors.
Complex processes are built leveraging AI and process orchestrators, at speed and at scale.

Tomorrow

AI Orchestrated Networks ‘Intent driven’ networks

Networks by intent that are self-designing, operated, and self-optimising.
Networks which monitor and harden automatically.
Individualised CX. Autonomous, agentic ‘Attract, grow and retain’ user experiences.
Self-evolving, elasticated networks, under strategic human guidance.

CORTEX Copilot

/ Wave 2 readiness /

AI-Powered Acceleration for Intelligent Automation 

CORTEX Copilot is designed to reduce time-to-value and enhance the User Experience (UX). Typically, this will be the productivity of flow designers and architects, as they design and build processes and flows end-to-end within the Network.

With AI-powered assistance, Copilot transforms natural language inputs into structured workflows within the CORTEX low-code/no-code designer, making automation accessible to both technical and non-technical users.

Additionally, it seamlessly converts BPMN-based process definitions into actionable automation flows, enabling enterprises to leverage industry-standard modelling for more efficient solution design.
Beyond accelerating flow creation, CORTEX Copilot enhances process design with intelligent recommendations. It suggests reusable process components, predicts optimal next steps in workflow development, and streamlines documentation generation. Business users receive executive-level insights focused on outcomes and KPIs, while flow developers gain detailed technical documentation enriched with references to relevant knowledge bases.

By simplifying design and documentation, CORTEX Copilot empowers teams to build, optimize, and deploy automation faster than ever.

Faster to automate

0 x

Unlocking Intelligence with Generative AI and Autonomous Agents 

CORTEX AI Orchestrator seamlessly integrates generative AI into automation workflows, empowering businesses to enhance decision-making and efficiency while maintaining full governance and traceability.
CORTEX can help you deliver Agentic experiences.

Network and Service Operations

Predict, diagnose and self-heal faults across radio, core and IP domains. Automate complex diagnostics—such as root cause analysis for intricate alarm scenarios—or dynamically prioritize fault resolution pathways based on real-time interdependencies. This ensures that automation not only executes predefined tasks but also adapts to evolving conditions with intelligent, data-driven insights.

Autonomous CX, revenue growth and retention Agents will manage and resolve customer issues across all of your channels. They will predict churn and develop proactive retention strategies, which they will execute automatically. They will create personalised tariffs and services and support the Customer’s life cycle with your network.    As a robust orchestration platform, CORTEX enables the incremental growth and innovation that AI-driven automation in telco demands across both OSS and BSS.

Whether executing predictable AI workflows for structured processes or deploying AI agents for open-ended problem-solving, CORTEX provides the governance framework needed to harness AI safely and effectively. By blending deterministic automation with AI-powered adaptability, CORTEX helps businesses unlock new levels of efficiency, intelligence, and innovation.

CORTEX AI Orchestrator

/ Agentic AI /

Zero-touch

0 %

Are you ready?

Automation for telecommunications / Automations

CORTEX
Deterministic
Automation

/ Other AI /

High-Performance, Secure, and Scalable Process Execution

CORTEX is also used to build high-performance, deterministic automation that is scalable, low-latency, and highly reliable. This type of AI solution typically offers a much lower TCO (Total Cost of Ownership). It is usually free from external dependencies, API rate limits, or third-party costs, which can sometimes hamper design and run-time experiences.

Designed for mission-critical automation, CORTEX ensures seamless execution while maintaining the highest security standards, including selective field-level encryption for sensitive data. With encryption built directly into the platform, confidential information such as passwords and credentials remains protected and accessible only to authorized components, helping organizations meet stringent compliance and privacy requirements.

Billion

Automations per day

The estimated number of AI powered automations and orchestrations,
for an intent driven Network. Are you ready?

The future for telco is autonomous, governed AI.

CORTEX is designed for exactly this transition—from complexity and fragmentation to autonomy and intelligence.

Intent-Based Orchestration at Scale

CORTEX bridges the gap between high-level business intents and the low-level configurations required across diverse telecom environments. It:

Automates service provisioning, fault remediation, and configuration updates.
Integrates with existing OSS/BSS systems via APIs, acting as the glue across legacy and modern stacks.
Enables operators to define “what” they want, not “how” to do it.

No-Code and Low-Code Flexibility

Telecom engineers and business analysts can model processes, define intents, and deploy automation without deep coding knowledge—accelerating innovation and adoption.

Modular AI Capabilities and Observability

CORTEX allows you to plug in domain-specific AI models, supporting explainability, feedback loops, and continual learning.
It provides visibility dashboards and monitoring layers that build trust in automation by showing what the system did and why.

CORTEX AI Management

/ AI Strategy /

/ CORTEX AI /

CORTEX, AI and
Change Management

TM Forum

Level 0

Are you ready?

Coming soon...

CORTEX aligns with progressive automation, enabling telcos to move from human-assisted to AI-led decision-making:

Sandbox and shadow-mode testing environments.
Safe rollback mechanisms.
Governance controls and audit trails

As Operators strive to reduce costs, manage complexity, and unlock new efficiencies, whilst simultaneously trying to build fully autonomous networks, CORTEX becomes increasingly vital.
Industry initiatives like the TM Forum Autonomous Networks Level 5 aim to achieve self-optimizing, AI-driven operations that minimize human intervention while ensuring reliability and compliance. CORTEX plays a critical role in this evolution, providing a controlled, governed path toward greater AI-driven autonomy. By integrating explainability, security, and human oversight, CORTEX enables telecom operators to progressively scale AI capabilities without compromising operational integrity or trust. 

CORTEX’s governed autonomy approach ensures that AI remains under control, even as it reaches more advanced decision-making capabilities. Through features like Degraded Autonomy™, CORTEX automatically evaluates AI-generated responses and applies safety guardrails, ensuring decisions align with operational policies. In cases of AI model failures, misalignment, or connectivity outages, Zero-Trust Fall Back™ enables the system to revert to deterministic Flow Logic™ processing, introduce more human oversight, or rapidly re-establish baseline operating procedures. These mechanisms, alongside built-in bias detection, explainability, and continuous monitoring, ensure that AI-driven automation remains safe, transparent, and adaptable.   CORTEX is more than just an automation platform—it is the foundation for AI-powered telecom operations, balancing intelligence with governance to drive the industry towards truly autonomous, resilient networks.