CORTEX as a solution

What is CORTEX?

CORTEX is hyperautomation software
for telco.

“Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including: artificial intelligence (AI), machine learning, event-driven software architecture, robotic process automation (RPA), business process management (BPM) and intelligent business process management suites (iBPMS), integration platform as a service (iPaaS), low-code/no-code tools, packaged software, and other types of decision, process and task automation tools.”

Source: Gartner Glossary / Information Technology Glossary / Hyperautomation March 2025

CORTEX helps Network Operators and CSPs operate and optimise every corner of their business.

From Order through Service Provisioning to Service Assurance, to Billing Operations
Integrated Daas to CCaas, to optimise CX and retention.
Fault Management leveraging deterministic modelling and machine learning.
Commercial management, Roaming teams and engineers, testing and billing.
Cyber-compliance for network elements through to customer premises equipment.

At We Are CORTEX, we also know that the total cost of ownership is front and centre of all technology evaluations. We know this is best achieved by helping you ‘sweat your assets’, and if CORTEX is one of those assets, we will help you build enterprise automation solutions which are highly re-usable, and are only charged for once! We know that help you transform the organisation comes down to some clever ways of working, and if you trust us to help you do this, we will be building a long-term relationship, so we don’t need to be greedy. Our longest customer relationship is from 1999, which helped us start this business.

In the ever-increasing world of regulation and risk, we have something very special to offer when it comes to how we help you automate at scale, but to do so safely. CORTEX offers unparalled governance feature sets which will help us help you meet the toughest standards currently, and what we see coming in this marketplace. Because we work with the worlds largest and in the worlds toughest markets for regulation, we stay ahead of change and build in unique ways of helping to keep you compliant and safe.

Creating effective AI is now critical. Effective AI strategies rely on excellent data sets, from which machines can learn. Using decoupling techniques, enrichment modelling and various other trade secrets of CORTEX, we can help you build your data lakes and oceans. An AI strategy also requires effective automation techniques that not only address the new and shiny (and increasingly expensive) tech stack, but which also engages the legacy stack in an equally consistent manner. We have customers who still rely on 25 year equipment and platforms, and this is not uncommon. Is this you too? If it is, we should talk.

People 0

Processes 0

Technology 0

We all appreciate the harmony required, so how do you achieve it, and then maintain it.

The People, Process, Technology (PPT) framework is widely credited to Harold Leavitt, an American psychologist and organizational behavior expert, who introduced a similar concept in his 1964 paper, “Applied Organizational Change in Industry”.

Leavitt described a model with four components—People, Technology, Structure, and Tasks—which later evolved into the simplified and widely used People, Process, Technology framework.

Being a automation technology company we focus on structure and tasks,to help our CSP clients automate their entire technology stack.

How? Decoupling processes from vendors, then harmonising like systems to perform as one. For example, when considering the consolidation of multiple inventory systems, or when trying to manage a set of vendors for a consistent service provisioning experience. The vendor-neutral, decoupling strategy leveraged by CORTEX, is how some large complex operators tackle these problems.We build backwards from tasks and forward from your strategic direction. We help to connect both ends of your business.

People, Processes, Technology is a cornerstone of business transformation strategies especially in telecom, IT, and automation.

CORTEX is a technology in which you can be fully self-sufficient, or completely dependent on an Partner, or hybridized, which is where most of our Customers choose to be.

We have pre-canned Professional Services packages, which leverage our significant experience solutionising for Telco, to support you however you want to adopt CORTEX.

"Vodafone has achieved a lot with CORTEX, but our ambition does not stop here. The next phase of our plans are even more exciting. When I walk around our business and see the opportunity Automation and Orchestration offer us, the challenge is not ‘do we do it?’, but ‘how do we do it all as quickly as possible?’. We have a strategic vision for CORTEX which is owed to our success with it, and with team and CORTEX, some of their Partners and of course, our own teams."

Joao Da SilvaOSS Orchestration & Automation Manager, Vodafone

"CORTEX is something we needed to do, and we’re now enjoying the full and significant financial benefits. I’m looking forward to automating many more of our systems in a similar, and in such a straightforward, way."

The executive responsible for implementing CORTEX at a South African CSP

"CORTEX has enabled some nice speed and certainty to the final stages of service delivery. We get automatically alerted to any equipment that’s not behaving as expected, and we can get straight into billing. Our finance team is also able to account for any construction costs – digging up roads and so on – from the installation."

Service Assurance Head of Automation