Billing Initialisation

CORTEX’s primary function in Billing initialisation involves reading detailed billing and payment information from customer orders and effectively creating or updating accounts within the Billing system. This ensures that all transactions are accurately captured and managed in real-time, and any ceased services are removed. CORTEX has the capability to establish specific types of accounts, such as Usage and Shared Resource accounts. These specialised accounts are crucial for tracking various service consumptions and resources shared among multiple users or services.

In addition to account management, CORTEX plays a pivotal role in identifying and applying One-Time Charges (OTC), including Construction costs from 3rd party suppliers. It meticulously analyses the customer order or the Product Catalogue to ascertain any one-time fees associated with the service. These charges, including setup fees or unique service costs, are then accurately applied to the appropriate customer billing accounts, ensuring a comprehensive and transparent billing process.

Another feature of CORTEX is the ability to communicate effectively. It issues progress notifications at crucial stages of the billing and service provision process. These notifications are sent to internal and external recipients, keeping all stakeholders informed about the status and developments of the billing activities. This feature enhances transparency and fosters trust and reliability among customers and internal teams, making CORTEX an integral part of the billing and customer service framework.