DAAS

CORTEX enhances service operation and network management through specialised end-to-end service-specific tests. These tests can be initiated on demand by either a Customer Services Agent or directly by a customer, providing flexibility and responsiveness in service maintenance. Once activated, it conducts these tests to verify the operational status of the service, ensuring it functions as intended.

A crucial aspect of CORTEX’s functionality is its ability to compare the network configuration against a predefined expected configuration. This comparison is vital for identifying any discrepancies or anomalies in the network setup. Following this, CORTEX validates the outcomes of the service-specific tests, ensuring they fall within the expected performance boundaries.

When these tests indicate a failure, CORTEX responds proactively by creating and assigning Trouble Tickets. CORTEX can correct network configurations as needed, demonstrating its ability to address and rectify issues promptly. Additionally, CORTEX ensures that the inventory systems are updated to reflect any changes in the network configuration, maintaining accurate records.

If a test failure is beyond the scope of auto-correction or involves a vendor-supplied component, CORTEX escalates the issue appropriately. It assigns the trouble ticket to a relevant team for detailed analysis and resolution or reports the fault directly to the vendor. All test results are saved and can be shared for future reference or analysis, contributing to ongoing service improvement.

CORTEX keeps all relevant stakeholders informed throughout the process by issuing progress notifications at critical stages.