Relationship Management

Automated Roaming
CORTEX, as an intelligent automation platform, offers significant value in optimizing and automating commercial roaming operations for telecoms. By bridging systems, processes, and teams, CORTEX streamlines workflows that are traditionally manual, fragmented, and prone to delay or error.

At the contract lifecycle stage, CORTEX can automate partner onboarding workflows, orchestrating the sequence of tasks such as due diligence checks, data entry into CRM or ERP systems, and notification flows between commercial and technical teams. For IOT and discount management, CORTEX can ingest tariff updates (e.g., from GSMA IOT documents or operator emails), validate them against internal thresholds or commercial policies, and trigger approval chains or discrepancy alerts.

In performance management, CORTEX can ingest roaming data from multiple sources—such as NRTRDE feeds, clearing house reports, and billing systems—enabling automated KPI tracking and visualisation for contract compliance, SLA breaches, or volume-based incentives. Anomalies like sudden traffic drops or outlier costs can prompt real-time alerts and workflow triggers.

For steering optimisation, CORTEX can coordinate across roaming hubs, policy engines, and analytics tools to detect inefficient traffic patterns and propose or execute changes in the preferred partner list. This ensures alignment between commercial objectives and actual roaming behaviour.

Additionally, CORTEX enhances collaboration and auditability, maintaining a transparent record of actions taken across departments—legal, finance, wholesale, and operations—through its built-in workflow engine and dashboarding.

By transforming manual, email-based coordination into structured, rule-driven workflows, CORTEX reduces lead times, increases accuracy, and empowers roaming teams to focus on value-generating activities.

Automated Vendor Management
CORTEX regularly aggregates a diverse range of data, encompassing operational, performance, and commercial aspects from many systems. Its ability to assimilate information from varied sources equips it with a comprehensive understanding of the business environment, enabling it to deliver insightful analyses and reports.

A key feature of CORTEX is its ability to monitor Service Level Agreements (SLAs) within business relationships. It can detect when these SLAs are being breached and when they are at risk of being breached. This foresight is crucial for maintaining the quality and reliability of services. Upon identifying such risks or breaches, CORTEX doesn’t just record these instances; it proactively escalates the issues internally and externally to involved partners or stakeholders. This escalation process ensures that potential problems are addressed promptly and effectively, minimising any negative impact on the business or customer experience.

CORTEX plays a pivotal role in communication and transparency in business relationships. It regularly compiles and shares detailed reports on these relationships’ status with internal and external stakeholders. These reports include vital metrics and analytics, offering a clear, objective view of the performance and health of the business partnerships.