CORTEX regularly aggregates a diverse range of data, encompassing operational, performance, and commercial aspects from many systems. Its ability to assimilate information from varied sources equips it with a comprehensive understanding of the business environment, enabling it to deliver insightful analyses and reports.
A key feature of CORTEX is its ability to monitor Service Level Agreements (SLAs) within business relationships. It can detect when these SLAs are being breached and when they are at risk of being breached. This foresight is crucial for maintaining the quality and reliability of services. Upon identifying such risks or breaches, CORTEX doesn’t just record these instances; it proactively escalates the issues internally and externally to involved partners or stakeholders. This escalation process ensures that potential problems are addressed promptly and effectively, minimising any negative impact on the business or customer experience.
CORTEX plays a pivotal role in communication and transparency in business relationships. It regularly compiles and shares detailed reports on these relationships’ status with internal and external stakeholders. These reports include vital metrics and analytics, offering a clear, objective view of the performance and health of the business partnerships.
Regular supplier or partner performance reviews are essential in maintaining a beneficial relationship and ensuring continuous value delivery to both companies. These reviews are comprehensive, covering various aspects of the partnership. They assess changes in the range of available products and services, which is crucial for adapting to evolving market demands and customer needs. Additionally, these reviews scrutinise modifications in processes for service provisioning and assurance.
Any changes in the operation of inter-company invoicing and payment need to be identified well in advance. This foresight is crucial to allow adequate time for both companies to make necessary adjustments in their respective systems. Such proactive identification and adaptation to changes ensure smooth financial transactions and help avoid conflicts or misunderstandings.
These regular reviews play a strategic role in the relationship between companies. They facilitate ongoing alignment and coordination, ensuring that both parties are informed of any shifts in products, services, or operational procedures. Doing so enables both companies to make timely and effective system changes, adapt strategies, and maintain a strong, productive partnership. This process not only supports operational efficiency but also fosters a dynamic collaboration that can adapt to the changing business landscape.
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+44 23 8254 8990
Mon–Fri from 9am to 5pm
(GMT)
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