Sales Ledger

CORTEX is adept at streamlining the collections process by interfacing seamlessly with sales ledger systems. This capability allows it to identify outstanding invoices efficiently and initiate the necessary collection procedures. CORTEX can direct the Billing system within this framework to generate and issue customer payment reminders. Additionally, it can assign tasks to Customer Service Agents, prompting them to contact customers directly, further reinforcing the collections effort.

The system also plays a crucial role in managing communication with the customer by issuing reminder notifications. CORTEX is equipped to validate and process payment plans agreed upon between the customer and the Customer Service Agent. Once a payment plan is established, it updates the Billing system accordingly, ensuring that all records are current and accurate.

In cases where invoices remain unpaid, CORTEX can act by raising and submitting orders to reduce or suspend customer services. It can also facilitate the restoration or resumption of services upon the agreement and implementation of a payment plan. This approach ensures a balance between maintaining service continuity and enforcing financial accountability.

CORTEX maintains transparency in the collections process. It regularly generates and circulates reports on collection statuses, providing valuable insights into the effectiveness of the collection efforts. CORTEX processes and allocates these funds to the respective customer accounts as payments are received.

CORTEX issues progress notifications throughout each stage of the collection process, keeping internal teams and external stakeholders informed. This constant flow of information ensures that all parties are aware of the current status, actions taken, and any significant developments, enhancing the efficiency and effectiveness of the collections process.