Station – Order Decomposition

CORTEX carries out order decomposition by efficiently breaking down customer orders into service orders. It applys specific rules from the Product Catalogue, ensuring that each product in the order is accurately mapped to corresponding Customer-Facing Services (CFS).

In addition to decomposition, CORTEX performs activity sequencing. It sequences the various activities required to deliver CFS, coordinating these processes across multiple delivery systems. This orchestration is key to ensuring that each service is delivered efficiently and in the correct order.

A crucial aspect of CORTEX’s operation is its monitoring and error handling capabilities. It monitors the CFS delivery systems to identify any errors, delays, or failures. Upon detecting such issues, CORTEX takes decisive actions, which can include selecting alternative CFS options, escalating the problem for manual intervention, or even cancelling the order if necessary. This proactive approach to problem-solving is essential for maintaining the quality and timeliness of service delivery.

CORTEX is responsible for issuing progress notifications throughout the order processing journey. These notifications are sent to both internal and external recipients, providing timely updates at crucial stages of the order’s progression. This feature ensures that all stakeholders are kept informed about the status of the orders, enhancing transparency and communication.

It demonstrates a comprehensive and efficient approach to order management, combining decomposition, sequencing, monitoring, and communication to ensure seamless and effective delivery of customer-facing services.