CORTEX optimises order fulfilment processes by intelligently selecting suitable products and services from the Product Catalogue. This selection is specifically tailored to meet the unique requirements of each order, ensuring that the most appropriate vendor offerings are utilised. Beyond selection, CORTEX seamlessly integrates with vendor order capture processes, enabling it to create and submit orders efficiently.
CORTEX actively monitors the status of vendor order deliveries. In scenarios where there are issues, such as SLA breaches or other fallouts. CORTEX is equipped to take decisive action, ensuring that any challenges are addressed promptly and effectively. This proactive approach is crucial for maintaining service quality and adherence to agreed standards.
In addition to monitoring and management, CORTEX plays a crucial role in updating Inventory systems. It reflects the current status and additional details of the vendor-supplied products, maintaining an accurate and up-to-date inventory record. CORTEX enhances communication and transparency by issuing progress notifications at critical stages of the order fulfilment process. These notifications are sent to both internal and external stakeholders, keeping all parties informed about the progress and developments in the order fulfilment journey.
In instances where an Operator or Service Provider is unable to fulfil every component of a customer order directly, they often depend on third-party entities to deliver certain aspects. This reliance on third parties is common in scenarios such as reselling a third-party product or requiring a third-party service post the Design and Assign activity, for example, to establish last-mile connectivity to customer locations.
The CSP must submit an order to the third party in these circumstances. This submission is conducted through an established channel, which could vary from a website to an email system, depending on prior agreements. Managing the progress of these orders is vital, demanding active monitoring and effective communication of any changes or updates in both directions.
Upon the completion of the third-party order, the CSP must often undertake an acceptance process. This process ensures that the delivered service or product meets the specified requirements. Additionally, certain orders necessitate follow-on activities within the CSP’s operations. This might include recording reference identifiers the third party provides, which are essential for tracking and service management purposes. Such comprehensive coordination between the CSP and third-party providers is essential for seamless service delivery and customer satisfaction.
When used with our vendor management line customers can be fully self-sufficient in servicing their requirements.
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+44 23 8254 8990
Mon–Fri from 9am to 5pm
(GMT)
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SO15 2AT