A CORTEX-oriented solution can help monitor systems and network devices, tracking trends in Key Performance Indicator (KPI) values and will help maintain them in an optimal state. This continuous monitoring allows CORTEX to swiftly identify when KPI values breach predefined thresholds, a crucial step in maintaining network health and efficiency. Upon detecting such breaches, CORTEX takes immediate action by either raising a new Trouble Ticket or updating an existing one, ensuring that potential issues are addressed promptly.
CORTEX is equipped to auto-handle these trouble tickets in line with its Incident Management capabilities. This autonomous response capability streamlines addressing and resolving issues, minimising downtime and maintaining service continuity. Furthermore, CORTEX possesses the adaptive ability to modify the value of KPI thresholds. This flexibility is essential for accommodating fluctuations in network load or adapting to changes in business or technical policies, ensuring that the thresholds remain relevant and effective over time.
Additionally, CORTEX ensures transparency and informs relevant stakeholders by issuing progress notifications at key stages. These notifications are sent to both internal teams and external recipients as necessary, providing timely updates on network performance status and any actions taken in response to KPI threshold breaches.
Tracking the performance of network elements and the services they deliver is a critical aspect of network management. It plays a pivotal role in maintaining QoS and customer satisfaction as well as identifying opportunities for operational improvements. This ongoing monitoring encompasses various parameters, such as service availability, bandwidth usage, and response times, ensuring the network performs optimally and meets customer expectations. Network administrators can quickly pinpoint any performance degradation or service interruptions that might impact customer experience by keeping a close eye on these metrics.
Tracking isn’t just about problem identification; it’s also a proactive tool for cost mitigation. By analysing performance data, network managers can identify inefficiencies or underutilised resources. This insight allows for more informed decisions regarding resource allocation, infrastructure upgrades, or even the potential decommissioning of redundant components.
Additionally, performance tracking provides early indications of possible faults within the network. This pre-emptive identification is crucial as it allows for swift action before these issues escalate into more significant problems, potentially leading to service outages or severe disruptions.
Sharing many of the same aspects of Performance management on the Service Assurance line, performance management plays a pivotal role in maintaining customer satisfaction across both lines.
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