Stock

CORTEX plays a pivotal role in the logistics of telecommunications services, streamlining the processes of equipment delivery and return. It accesses and updates data from Warehouse Inventory systems, ensuring that resources are matched with available stock efficiently. For delivery it seamlessly integrates with third-party shipping companies, assigning and dispatching stock to the customer’s address. This integration extends to the coordination of equipment returns, where it schedules pickups of previously delivered equipment from customers through the same third-party shippers.

The capabilities of CORTEX go beyond coordination. It actively monitors and tracks the delivery and return of equipment. In instances of delays, failures, or overly prolonged durations, CORTEX initiates a series of defined actions. These may include resending replacements or escalating the issue for manual intervention, thus ensuring timely resolution and maintaining service standards. Additionally, the system continuously updates Inventory systems, reflecting the current status of stock items, which is crucial for maintaining accurate inventory levels and efficient stock management.

CORTEX generates regular compliance reports akin to WEEE (Waste Electrical and Electronic Equipment Directive) standards, contributing to environmental stewardship and regulatory compliance. It also plays a vital role in communication by issuing progress notifications at key stages of the equipment lifecycle. These notifications are sent to both internal teams and external recipients.