CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
View this case study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
View this case study
CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
View this case study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
View this case study
The allocation was captured in the new inventory and then provisioned through the reuse of existing low level multi-vendor task automation into the network devices.
During the initial delivery, the business requested several manual validation stages whilst they adapted to the automation. This was delivered very quickly, and early value built confidence. As confidence grew in the platform these checks were gradually removed, increasing the value and speed of execution.
As part of the delivery, the legacy BSS stack was replaced with a strategic one, that was automation ready. The encapsulation capability within CORTEX, alongside extensive integration features, allowed a straightforward parallel execution between the legacy and modern systems, ultimately removing the need to interact with the legacy systems entirely, and some systems were then able to be removed.
The CORTEX automation solution delivered a user-facing UI, as requested, to visually track the automated steps, and so in the earlier stages, the customer could manually intervene to resolve exceptions and audit the automation. These were requested all across the business. Human-in-the-loop capabilities are a normal request when automation is wide reaching and a significant change for an operation. The advantage of CORTEX meant the diverse range of requested UIs could be deployed and controlled centrally, being retired as and when appropriate so alternative dependencies didn’t build.
CORTEX was put head-to-head with existing RPA technology, but it was quickly recognised that parallel processing capabilities of CORTEX, plus the ability to re-use existing CORTEX architecture deployed in earlier projects not only showed CORTEX to be more performant, but also more cost effective.
A 99% Service improvement was achieved. The new digital product and services are now allocated within 20 seconds of ordering, while the previous variants of the product took more than 10 days for delivery.
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.