The operator hoped by automating their billing process it would free up skilled members of the team to work on more strategic initiatives.
Billing cycles were plagued with inconsistent data, stalled processes, bottleneck steps and jobs. As such, there was a significant level of manual intervention to free up stages of the billing cycle, ensuring the correct sources of data arrived completely and consistently, and that they completed in the correct sequence, so any calculations were accurate.
This process was business critical to the MNO and such was the risk and the scale of the challenge, that human error was a significant factor in seeking advanced automation and orchestration from We Are CORTEX.
manual steps, and to the extent a billing cycle will leverage a human-in-the-loop, that it could increase their productivity. Automated billing processes would result in cost reduction, risk reduction, and would contribute to revenue assurance and improve employee satisfaction.
It then runs the operational processes, requesting data, reading data and ensuring completeness. It relates procedures, monitors continuously the status of the jobs, log files, interrogates specific statuses, and determines the completion status.
During this process CORTEX monitors the billing system continuously for on screen notifications and takes necessary precautions either re-running steps, adding a human-in-the-loop or otherwise flagging any new edge cases which interupt running the billing processes. Some steps are still operated manually by the MNO for their own process Governance. CORTEX enables the user to interact with the ongoing jobs by planting breakpoints, pausing and resuming them on demand.
When an issue arises, CORTEX sends notifications to operational users informing then need for human intervention.
Billing operations 100% automated where sought, and end-to-end processes are 98.5% operated by design.
18 FTE saved and reallocated to less administrative roles.
60% improvement in operational accuracy.
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
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