It then runs the operational processes, requesting data, reading data and ensuring completeness. It relates procedures, monitors continuously the status of the jobs, log files, interrogates specific statuses, and determines the completion status.
During this process CORTEX monitors the billing system continuously for on screen notifications and takes necessary precautions either re-running steps, adding a human-in-the-loop or otherwise flagging any new edge cases which interupt running the billing processes. Some steps are still operated manually by the MNO for their own process Governance. CORTEX enables the user to interact with the ongoing jobs by planting breakpoints, pausing and resuming them on demand.
When an issue arises, CORTEX sends notifications to operational users informing then need for human intervention.
Billing operations 100% automated where sought, and end-to-end processes are 98.5% operated by design.
18 FTE saved and reallocated to less administrative roles.
60% improvement in operational accuracy.
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.