Billing Operations

Automated Billing Operations

300+

Components

Of Billing Processes automated

4

Months

To achieve MVP

75%

Reduction

In manual effort within 9 months

Background

A leading European operator was seeking to streamline their billing operations process much of which was being run manually over a period of 12 hours.

The operator hoped by automating their billing process it would free up skilled members of the team to work on more strategic initiatives.

Billing cycles were plagued with inconsistent data, stalled processes, bottleneck steps and jobs. As such, there was a significant level of manual intervention to free up stages of the billing cycle, ensuring the correct sources of data arrived completely and consistently, and that they completed in the correct sequence, so any calculations were accurate.

This process was business critical to the MNO and such was the risk and the scale of the challenge, that human error was a significant factor in seeking advanced automation and orchestration from We Are CORTEX.

Objectives

The operator recognised that to generally improve the process so as to de-risk its dependency on human know-how,

manual steps, and to the extent a billing cycle will leverage a human-in-the-loop, that it could increase their productivity. Automated billing processes would result in cost reduction, risk reduction, and would contribute to revenue assurance and improve employee satisfaction.

Solution

Once implemented CORTEX validated the billing system readiness for running a specific operational process.

It then runs the operational processes, requesting data, reading data and ensuring completeness. It relates procedures, monitors continuously the status of the jobs, log files, interrogates specific statuses, and determines the completion status.

During this process CORTEX monitors the billing system continuously for on screen notifications and takes necessary precautions either re-running steps, adding a human-in-the-loop or otherwise flagging any new edge cases which interupt running the billing processes. Some steps are still operated manually by the MNO for their own process Governance. CORTEX enables the user to interact with the ongoing jobs by planting breakpoints, pausing and resuming them on demand.

When an issue arises, CORTEX sends notifications to operational users informing then need for human intervention.

Outcomes

Billing operations 100% automated where sought, and end-to-end processes are 98.5% operated by design.

18 FTE saved and reallocated to less administrative roles.

60% improvement in operational accuracy.

Why choose CORTEX

Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX

Time to Value

Deliver business value quickly

I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.

Scalability

Hyper scalability for Communication Service Provider operations

We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.

Enterprise Governance

Enterprise-grade automation platform

We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.

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Billing Operations

Automated Billing Operations

300+

Components

4

Months

75%

Reduction

Background

A leading European operator was seeking to streamline their billing operations process much of which was being run manually over a period of 12 hours.

Objectives

The operator recognised that to generally improve the process so as to de-risk its dependency on human know-how,

Solution

Once implemented CORTEX validated the billing system readiness for running a specific operational process.

Outcomes

Billing operations 100% automated where sought, and end-to-end processes are 98.5% operated by design.

Why choose CORTEX

Explore more Use Cases

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