CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
View this case study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
View this case study
CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
View this case study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
View this case study
An operator required their customers to be able to validate the status of their services. This would help reduce ‘diagnostic’ workloads on the NOC who could then focus on ‘fix’ activities.
The We Are CORTEX team would create an automation to allow customers to verify the status of their service, and which would feed diagnostic information in to the ITSM solution (also leveraging CORTEX) to help correlate and enrich the trouble rickets
The We Are CORTEX team would create an automation to allow customers to verify the status of their service, and which would feed diagnostic information in to the ITSM solution (also leveraging CORTEX) to help correlate and enrich the trouble rickets
Once a service has been activated in the network, CORTEX executed a set of service-specific tests to ensure that the service is operating as expected.
The We Are CORTEX team made these tests available to customers directly via a self-service portal allowing them to take control of their own fault resolution.
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Easy to use and quick to master
We have tools that can automate the simple areas of our business but we need a platform that can deal with all of our needs not just the easy stuff.
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.