If a stage fails, CORTEX was configured to pause the remainder of that individual instance of that process and notify the Billing Operations team, whilst other instances and processes remain running inflight. This client sought to have a human-in-the-loop when stages failed.
Human-in-the-loop automation is achieved through Role Based access controls which limit who can initiate, pause or modify the Billing Operations processes. Its useful when you trap new scenarios, or when you want a manual intervention by design, not owed to necessity. As each scenario which warranted a pause was handled, a new automation segment was added (if appropriate) enabling CORTEX to remedy the issue next time it occurred. Over time, the customer has been able to iterate nearly all edge cases which affect billing sequences.
The customer had a reasonable, but strategically important rapid time-to-value ambition. CORTEX helped achieve this through deploying automation in a staged approach. The MVP was delivered in just 4 months, and other significant leaps in automating the billing process followed a few months later. Indeed, more time has been spent capturing and automating the ‘edge case’ process requirements. ‘Edge cases’ are a never ending journey for a CSP as new services or conditions make an impact, but with CORTEX, you can be self-sufficient very quickly, having had the major share of value early on in the automation journey.
Running as a 24×7 Digital Operation. They were witness to a 75% reduction in manual effort, achieved in less than 9 months from Project initiation.
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.