Routine Maintenance

10%

Reduction

in downtime

25k

Monthly

maintenance checks

Background

A Communication Service Provider (CSP) identified that their monthly maintenance checks were causing issues across their network resulting in extended periods of downtime and increasingly impacting the work life balance of their team of skilled engineers.

Over 25,000 monthly maintenance checks needed to occur across thousands of devices. Many of these checks were carried out in an inefficient and unreliable way and due to their menial nature, the team carrying out the work was often unmotivated and distracted. Due to the scale these processes raised many engineers were working long hours including nights and weekends.

Many engineers were working long hours including nights and weekends

Objectives

An automation initiative was devised to increase the speed at which the checks were made and to ensure they were resolved in a timely manner with minimal impact to the end user.

Where the automation could not remedy the issue a trouble ticket was raised and flagged to an appropriate member of the team.

Solution

CORTEX was deployed and integrated with the business inventory responsible for trouble ticketing and would perform a filesystem check and database check.

Once in place CORTEX would run the monthly maintenance checks at machine speed resolving issues where possible and appropriate for example removing unnecessary files, disk defragmentation, removing out of date roll back, and checking over-long access sessions. If issues were found an engineer would be notified without impacting the speed of the other checks.

Outcomes

On its completion the CORTEX automation had revolutionised the way in which routine maintenance was undertaken at this CSP.

As well as handling the process at a considerably faster pace than previously, engineers were no longer required to work evenings and weekend on a regular basis.

CORTEX saw an immediate improvement in service downtime with a 10% reduction.
The CSP were also pleased to report an increase 90% increase in compliance.

Approximate Functional Block Count: 900

Time to Value: 4 months

Why choose CORTEX

Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX

Time to Value

Deliver business value quickly

I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.

Scalability

Hyper scalability for Communication Service Provider operations

We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.

Enterprise Governance

Enterprise-grade automation platform

We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.

Explore more Use Cases

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A Fully Digital Service

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Change Request Management

Minimising unexpected downtime or systems availability for customer impacting Change Requests.

Routine Maintenance

10%

Reduction

25k

Monthly

Background

Objectives

Solution

Outcomes

Why choose CORTEX

Explore more Use Cases

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