CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
View this case study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
View this case study
CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
View this case study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
View this case study
CORTEX was deployed and integrated with the business inventory responsible for trouble ticketing and would perform a filesystem check and database check.
Once in place CORTEX would run the monthly maintenance checks at machine speed resolving issues where possible and appropriate for example removing unnecessary files, disk defragmentation, removing out of date roll back, and checking over-long access sessions. If issues were found an engineer would be notified without impacting the speed of the other checks.
On its completion the CORTEX automation had revolutionised the way in which routine maintenance was undertaken at this CSP.
As well as handling the process at a considerably faster pace than previously, engineers were no longer required to work evenings and weekend on a regular basis.
Approximate Functional Block Count: 900
Time to Value: 4 months
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.