A major operator had a manual process for systems and buildings access. Creating access for new starters, as well as removing for leavers and adjusting for movers created significant complexity for IT and HR teams.
Similarly, at any point, the team might be asked to confirm the access credentials and any one or group of employees, or they may be requested to alter an employees access so that it did not confirm to a group policy or role specific set of permissions.
It was apparent that the business suffered from a lack of visibility and struggled to maintain effective control of the systems accessed by their staff. This has led to an increased risk of employees who have exited the business and those moving departments having access to applications that are no longer relevant to them, or for movers, not to be able to do their new role as effectively as they should.
Discovery and UAM was a quarterly process which included an audit by the security teams. Each audit revealed a number of issues and as growing business it was increasingly concerned by its own inability to close out the growing list of issues. Cyber teams needed this to be addressed, as did the business as not only did this pose material security concerns but had resulted in substantial productivity losses.
The We Are CORTEX team devised an automation solution to address Starter, Leaver and Mover (SLAM) governance , but to also enable effective UAM visibility and control over of employees.
CORTEX connects to Active Directory (AD), IAM/IGA systems, ERP, HR systems, to audit against employee employment status, AD group status, and employee’s access to applications.
CORTEX will then flag all violations to the respective cyber teams, owners, managers and other personnel for mitigation. CORTEX will then send a summary and detail report to audit administrators.
Once implemented, CORTEX delivered upon the agreed objectives ensuring compliance and governance was achieved.
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
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Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.