Automation is already transforming CSPs operations – and AI promises to elevate system operations and efficiencies. What approach are CSPs taking to add AI to the mix — and what are their priority targets? Multiple trends are coming together to create…
What’s the AI timeline for operators?
There is a lot of hype surrounding Ai and how it is set to revolutionise the communications and service provider sector. An incremental approach to adoption is most likely. But where are we now? Artificial Intelligence (AI) and Machine Learning (ML)…
Will Agentic AI solve the telco OSS integration challenge?
Agentic AI supported by open source MCP holds great promise for simplifying integration and facilitating information transfer necessary for advanced automation. But while there’s early promise, it’s unrealistic to expect that telco networks, including the OSS, BSS and other domains, will…
AI in telco automation – progress and opportunities
This We Are CORTEX white paper examines how AI is reshaping telecom automation, from early use in fraud detection and network optimisation to AI-native 6G architectures. It reviews industry readiness, showing that while many operators are trialling AI, large-scale integration is…
Composable IT and process fragments
The paper shows how CORTEX applies Composable IT to telecoms automation by breaking processes into reusable, interoperable Process Fragments. Traditional service creation relied on complex abstractions like Service Independent Building Blocks, but remained difficult to use. Composable IT modernises this idea:…
Is the TMF Open Digital Architecture the ultimate destination for the adoption of composability?
The TMF Open Digital Architecture promises to provide a unified approach to both APIs and process management – but many legacy systems and functions will never migrate to ODA. What’s needed is an approach that enables the realisation of the ultimate…
Composable IT in telecoms – is it a pathway to automation?
Composability allows us to integrate different systems – both inside our networks and externally. Internally, this provides a means to implement new levels of process automation. How? Composable IT – driving monetisation but also internal optimisation Composable IT has become rather…
Telecoms fraud and cyber risks
Telcos face an increasingly complex cybersecurity threat surface due to technologies like IoT, 5G, and cloud computing, which introduce new vulnerabilities and increase data volumes. Organisations must contend with threats from malicious actors, state-backed attacks, human error, and stricter compliance requirements…
How a security-first mindset depends on automation
Telecoms providers face rising security risks as 5G expands the attack surface with IoT, cloud, and virtualisation. Fraud costs reached nearly $39 billion in 2022, while breaches and credential theft expose operators to financial loss and long-term reputational damage. Governments and…
Is telco optimisation a big-bang activity, or should it be targeted towards micro improvements?
While automation transformations may gain the attention of the boardroom, they can be risky, require significant investment, and are rarely fully completed. Taking a micro-improvements approach to automation can yield results quickly while supporting macro-projects in future. Many operators consider automation…
Consolidating, simplifying and optimising the OSS – getting ready for Level 4 automation: Part 3
Optimisation is Stage 3 in CORTEX’s automation framework, following consolidation and simplification. It aims to reduce cost, risk, and inefficiency by refining processes across telecom networks and operations. Rather than relying on large, expensive transformations, CORTEX advocates micro-level innovation—empowering teams to…
Why reusable automation is key to ongoing telco optimisation
The We Are Cortex automation platform uses ‘Process Fragments’ to support reuse and portability of existing automation flows, ensuring that none are ever wasted as legacy systems are retired or replaced. Automation is no longer a choice, it’s a necessity. While…