Optimisation is Stage 3 in CORTEX’s automation framework, following consolidation and simplification. It aims to reduce cost, risk, and inefficiency by refining processes across telecom networks and operations. Rather than relying on large, expensive transformations, CORTEX advocates micro-level innovation—empowering teams to target specific friction points, automate workflows, and improve performance incrementally.
Optimisation opportunities span from RAN tuning and churn reduction to user access management and service assurance. Real-world examples show major gains in areas like alarm triage, VPN provisioning, and SIM processing for B2B partners. These outcomes are made possible by integrating CORTEX’s reusable, interface-agnostic automation components across OSS/BSS systems.
CORTEX enables a decentralised, governed model of continuous optimisation, supporting operators as they scale towards Level 4 or 5 automation under TM Forum’s maturity model. It provides the tools, flexibility, and control needed to empower teams and accelerate transformation without disrupting operations or reinvesting in automation from scratch.
