Why automation matters – removing friction from customer experience – and enhancing outcomes for international sporting events. The mobile Euro 2024 experience! Why Euro 2024 was the ideal mobile automation use case With the long-awaited Euro 2024 now complete (well done…
Legacy integration capabilities are essential for successful end-to-end automation
Most operators and service providers have a patchwork of legacy systems, protocols, and interfaces. It’s essential that your automation provider has deep integration capabilities to avoid islands of automation and create seamless cross-domain orchestration. Most communications providers have expanded with a…
Avoiding Automation islands to create orchestrated, cross-domain workflows
Automation is imperative to manage the growing complexity of mobile and fixed networks. But while individual automations of sub-processes and processes can bring immediate business benefits, it’s essential to consider this within the broader picture of orchestration in order to avoid…
Revenue Assurance: Roaming risk and opportunity, leveraging IR.21 and IR.85
Roaming risk and opportunity, leveraging IR.21 and IR.85 The introduction of the new GSMA RAEX schema means more frequent updates, with more opportunities for making mistakes in updating internal applications and elements. Having consistent, highly automated processes is key to saving…
An incremental or ‘all-or-nothing’ approach to automation?
The UK’s new Telecommunications (Security) Act 2021 places unprecedented security responsibilities on the shoulders of CSPs and operators with the aim of ensuring the security of the national communications framework. What are the obligations of CSPs under the new act, and…
Is AI the only way for 5G and automation?
The UK’s new Telecommunications (Security) Act 2021 places unprecedented security responsibilities on the shoulders of CSPs and operators with the aim of ensuring the security of the national communications framework. What are the obligations of CSPs under the new act, and…
Are automation and AI inseparable? No – automation begins with simple steps.
The road to automation isn’t an ‘all-or-nothing’ journey – and you don’t need to wait for AI to mature to automate key processes end to end. Rather, each process can be orchestrated and automated with the correct platform, and AI can…
AI is not the only option: Automation offers significant benefits today
DPD’s rogue chatbot that was encouraged to swear at a customer and create a poem about how bad the company is illustrates the dangers of adopting AI too early. However, waiting for the technology to mature means that some telcos could…
Automation is imperative and there is no time to delay. But where to start?
There is a misconception that automation needs to be a an ‘all-or-nothing’ transformation project. This is simply not the case – automation can be introduced incrementally at your own pace, while bringing immediate business benefits. The 5G Core network is still,…
Automating Compliance: Revolutionising User Access Management for Enhanced Security and Regulatory Adherence
Managing staff access to data is a key contributor to security protocols for service providers – how can you automate this to ensure compliance with the TSA and other regulations? Service providers must follow strict protocols to control access to sensitive…
How automation can help service providers develop a security-first mindset
The telecoms industry is facing a new raft of governmental and state regulations aimed at assuring the security of national infrastructure and personal data. Automation can provide a platform for creating a top-down security approach and mindset. Last week, The US…
Securing the Network: How Automation Transforms Compliance and Cybersecurity for CSPs
The importance of automating network access and network resource management has been highlighted by issues with leading CSPs Recent articles have revealed low levels of compliance around “whereabouts” regulations for maintenance activities on the Openreach network – making it challenging to…