A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.
1st line support testing

CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
View this case study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
View this case study
CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
View this case study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
View this case study
A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.
Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.
A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.