Digital transformation is strategic for Communications Service Providers, that’s where CORTEX brings game changing automation software and unparalleled expertise.
“Digital transformation is about how technology changes the conditions under which business is done, in ways that change the expectations of customers, partners, and employees.”
Prof. Gerald C. Kane,
The Carroll School of Management, Boston College
Digital Transformation in a CSP is an iterative process. Initially, processes are documented and better defined, then automated at individual task level. This is usually insufficient. Conversely, you cannot start with end-to-end automation of complex processes, so the journey of automation isan iterative one.
The most successful CSPs understand where and when to apply different technologies, and pick platforms like CORTEX to help them harness what has gone before and exists today, to get visibility and insight on the whole business, and then to bring about Enterprise readiness for the transformative phases ahead. This is where a platform and team like we have at CORTEX can help you.
How do we help you?
We have a class-leading product, delivered by World-class experts.
CORTEX is a strategic automation tool for large, complex CSPs.
Digital Transformation starts with a map, or topology of the business today and the vision for tomorrow.
Having visibility of existing automation investments, the processes they control or automate. There is no requirement to ‘rip and replace’ existing technologies. It can extend balance sheet life of current investments. It can be used to reduce or remove superfluous tools, legacy systems and tactical spend. A journey with CORTEX will allow you to focus on the efficient deployment of automation capabilities, in a controlled, scalable and extensible way.
Rapid development and configuration, delivered by experts in your marketplace helps you achieve MVP in a fraction of the time you will likely get elsewhere, which in turn delivers rapid and meaningful ROI.
We work with the world’s largest communications service providers, through to some of the most innovative.
Importantly, we have done this for decades and we have deep, meaningful, and valuable knowledge of how to help transform a business like yours.
Our Experts live and breathe your challenges, like those we expect you face, every day.
"Why choose CORTEX?"
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX.
Easy to use and quick to master
We have tools that can automate the simple areas of our business but we need a platform that can deal with all of our needs not just the easy stuff.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running ricks.
Use Cases for Digital Transformation Teams
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.