How We Achieve
Customer Success
Our Success Only Matters when We Have Customer Success. We Are CORTEX supports every aspect of your automation journey, from simple things to new ideas, our team is here to help.
How we help…
Our Customer Success team have access to all kinds of tools, and insights to help you maximise your use of CORTEX.
Of course, we shouldn’t understate how experienced our team is either. Working with the Customer Success team from We Are CORTEX is like talking to a trusted colleague. Our team are your resource to help you to achieve automation success.
Customer Success alongside our Training Team, our Consultants, our Support team and our Product Team make us the partner of choice to businesses like yours – We Are CORTEX. How can we help?
How can we help you?
Our Customer Success team are versed on how to make your ideas come to life, and new ideas to help you do more with CORTEX.
Have a read about some of our use cases to see if they are of interest. We will be pleased to talk to you about these and others you already have, or how we can make your existing automation more effective.
System Access Auditing
A major operator had a manual process for systems and buildings access. Creating access for new starters, as well as removing for leavers and adjusting for movers created significant complexity for IT and HR teams.
Pre-Handover Testing
An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.
1st line support testing
A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.
Configuration Compliance Checks
A large Communication Service Provider (CSP) was experiencing a long MTTR (Mean Time To Resolve) and as a result continually breached its customer SLA
Change Request Management
Minimising unexpected downtime or systems availability for customer impacting Change Requests.
Revenue Assurance
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
