How We Achieve
Customer Success
Our Success Only Matters when We Have Customer Success. We Are CORTEX supports every aspect of your automation journey, from simple things to new ideas, our team is here to help.
How we help…
Our Customer Success team have access to all kinds of tools, and insights to help you maximise your use of CORTEX.
Of course, we shouldn’t understate how experienced our team is either. Working with the Customer Success team from We Are CORTEX is like talking to a trusted colleague. Our team are your resource to help you to achieve automation success.
Customer Success alongside our Training Team, our Consultants, our Support team and our Product Team make us the partner of choice to businesses like yours – We Are CORTEX. How can we help?
How can we help you?
Our Customer Success team are versed on how to make your ideas come to life, and new ideas to help you do more with CORTEX.
Have a read about some of our use cases to see if they are of interest. We will be pleased to talk to you about these and others you already have, or how we can make your existing automation more effective.
1st line support testing
A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.
Customer service testing
An operator required their customers to be able to validate the status of their services.
Service Design and Assign
CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds
Pre-Handover Testing
An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.
Service Provisioning – Soft Cease and Hard Cease
A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.
Service Provisioning – Activations
Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.