The role of IT, and the performance of IT is more critical in a CSP than many organisations. Complexity, scale and speed drive demand, whilst Security and Architecture temper delivery. IT has to get it right.
Enabling growth, maintaining control, keeping the cogs of the organisation running, and at the scale required by a CSP, is impossible without capable orchestration and advanced automation capabilities.
IT are also charged with finding ways to reduce or mitigate energy consumption, ensure every new starter, leaver or mover has the correct access to applications, the correct permissions, the correct security roles. IT is complex.
Platforms like CORTEX help IT stay on top of these agendas, but also help bring in shadow automation. Citizen acquired RPA and automation apps can be ingested and harnessed as part of a CORTEX ecosystem.
How do we help you?
We have a class-leading product, delivered by World-class experts.
CORTEX is a strategic automation tool for large, complex CSPs.
Enterprise IT is a complex world. From infrastructure management, to desktop experience our clients have some of the largest and most complicated environments.
They are able to deliver first-class experiences for their customer(s) as they leverage the advanced automation capabilities of CORTEX. The can orchestrate all systems, creating a consistent and satisfying user experience.
Cyber policy application, ITSM Eco-system; Automated ticket supplementation, remedy and closure, Joiner/Leaver/Mover processes, blade energy management, JIT Access Management, and where you need a step for a human-in-the-loop, this too can be incoroprated in an end-to-end process.
CORTEX is a tool like no other for IT in a complex enterprise. CORTEX will incorprate your existing automation (e.g. RPA, Scripts, Vendor native automation) so you can extend and complete your automation strategy for IT.
We work with IT in some of the world’s largest communications service providers. Our
first ever Customer was IT for a national carrier in the UK in 1999. Since then, we have
built many more relationships with IT teams and developed deep, meaningful and
valuable knowledge of how to help transform and innovate for IT teams like yours.
Our Experts live and breathe your challenges, like those we expect you face, every day.
Why choose CORTEX
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX.
Easy to use and quick to master
We have tools that can automate the simple areas of our business but we need a platform that can deal with all of our needs not just the easy stuff.
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
Use Cases for IT Teams
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.