Service Provisioning – Activations

Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.

Service Design and Assign

CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds

Service Provisioning – Soft Cease and Hard Cease

A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.

Configuration Compliance Checks

A large Communication Service Provider (CSP) was experiencing a long MTTR (Mean Time To Resolve) and as a result continually breached its customer SLA

Connectivity Circuit Writing

The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.

A Fully Digital Service

Voice Resource Management was a manually performed process, from order to allocation and further provision.