A Trusted Partner since 2018
Weeks time to value (TTV)
Two days PoC
Case studies & implementations:
IT Billing Operations automation: ITPA
Realworld Systems and CORTEX® support Orange Romania in accelerating its automation journey for IT operations.
Orange Romania is future-proofing its IT operations to meet tomorrow’s challenges. Intelligent Automation will enable Orange to accelerate their evolution with new technologies, manage increasingly complex networks, and support next-generation load. The strategic move to automation centric operations will ensure continuing service delivery excellence through increased efficiency, reliability, and placing customer experience at the heart of operations.
To facilitate this, Orange Romania turned to Realworld Systems, a world-wide integrator that builds, sells, and implements intelligent solutions to accelerate digital transformation with who they have a trusted working relationship.
Achieving simplicity and fast time to market without trading off performance and reliability, (unintuitively) means that your IT ecosystem gets even more complex. Therefore, one of the key ingredients is cultivating and nurturing an automation mindset inside your organization. Automation has to come by design!
Cortex and Realworld are one of our main partners in this automation journey, proposing the strategies, methods and technology that will make this journey a success. After less than 3 months, we are starting to see the results and they are quite impressive!”
Horia Stefanescu, Head of IT Operations, Orange Romania.
“Automation is a central point inside the IT operations Strategy, as part of our digital transformation, with great focus and commitment from all the involved parties. We believe that through intelligent automation we can achieve our goal to deliver reliable and seamless services to our customers.
Besides the tool, which is also important, we needed partners who can support us through the automation journey and empower us with the right methodologies in order to implement automation efficiently and timely.
Together with Realworld Systems and Cortex, we can achieve our goal to implement intelligent automation by using the best combination between the tool and mindset.” Marian Merisescu, Lead Automation Architect, Orange Romania.
The Realworld Systems ethos, of supporting companies on a strategic, tactical, and operational level, mirrors the Cortex mission of a “World where everyone can automate” through technological accessibility and innovations in strategies and methodologies for success in Intelligent Automation.
The partnership came together following TM Forum’s Digital Transformation World 2019. It combines two decades of Realworld Systems’ extensive experience in digital transformation with the industry-leading innovation of Cortex’s and two decades of success in developing and delivering Intelligent Automation software.
“We are delighted that Orange Romania selected Realworld and Cortex for delivering the solution for automating its IT Operations landscape. This is just the beginning of a journey that aims for a radical business transformation that will allow Orange to deal with the increasing complexity of its IT Operations and Network landscape.
Realworld is committed to assist its long-time customer Orange Romania, and to deliver the best strategies and methodologies in implementing intelligent automation,” Bogdan Hebean, Business Development Lead at Realworld Systems said.
A proven, unique engagement process began in late 2019, with a Cortex Kickstarter™ project that goes beyond a traditional POC. In two days, this provides a rapid prototype intelligent automation solution, applied in context for Orange. The initial automation focus of IT Ops was driven by the ongoing convergence of IT and network operations.
With impending pressure from new technologies such as 5G, SDN, NFV, microservices and cloud transformation, IT infrastructure is ever more vital to underpin service operations. Phase one of the intelligent automation initiative, a Cortex Launch Program™, guarantees tangible outcomes within 3 months.
Case studies & implementations
Change Management automation: Case Study
New technological developments are exerting competitive pressure on banks, demanding more efficient and convenient online services.
IT Billing Operations automation: ITPA
Realworld Systems and CORTEX® support Orange Romania in accelerating its automation journey for IT operations
SMC 1st Level troubleshooting
The client, Orange Romania’s tier 1 Service Provider Service Management Centre (SMC)…