Service Assurance

A business was swamped with around half million event alarms per month going unchecked or missing SLA.

Configuration Compliance Checks

A large Communication Service Provider (CSP) was experiencing a long MTTR (Mean Time To Resolve) and as a result continually breached its customer SLA

Routine Maintenance

A Communication Service Provider (CSP) identified that their monthly maintenance checks were causing issues across their network resulting in extended periods of downtime

Connectivity Circuit Writing

The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.

OLO Network Traffic Management

The customer wanted to maximise the quality of their international voice network services whilst minimising costs.

Network fault management

A Communication Services Provider (CSP) with an international voice network wanted to maximise the quality of service to their customers whilst minimising the cost.

A Fully Digital Service

Voice Resource Management was a manually performed process, from order to allocation and further provision.

Change Request Management

Minimising unexpected downtime or systems availability for customer impacting Change Requests.