Business Area: Service Provisioning

Pre-Handover Testing

An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.

Service Provisioning

Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.

Service Design and Assign

CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds

Service Provisioning – Soft Cease

A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.

Connectivity Circuit Writing

The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.

A Fully Digital Service

Voice Resource Management was a manually performed process, from order to allocation and further provision.

Change Request Management

Minimising unexpected downtime or systems availability for customer impacting Change Requests.

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