A service request could be complex so may need certain steps completing in a specific order. This was a largely manual process. It was reported that over 10% of new services experienced some kind of fault and in some cases the fault took over three weeks to rectify.
Due to these service issues the operator was unable to bill for the service in a timely manner.
10% of new services experienced some kind of fault
To reduce faults prior to customer handover and enable billing to take place in a timely manner.
The operator then configured CORTEX to automatically rectify any service discrepancies or configuration issues, but where appropriate, to escalate faults for manual investigation.
CORTEX rectified the issues outlined by the operator rectifying 90% of issues before escalating, and before handing over to customers.
Orders were processed in 10 seconds not 10 days.
Billing took when the service was delivered seeing a 40% reduction in time to revenue.
The solution was deployed to Consumer Services enabling 5,000+ requests per day to be done consistently, and with greater Time to Revenue.
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.