Pre-Handover Testing

An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.

System Access Auditing

A major operator had a manual process for systems and buildings access. Creating access for new starters, as well as removing for leavers and adjusting for movers created significant complexity for IT and HR teams.

Service Design and Assign

CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds

Service Provisioning – Soft Cease and Hard Cease

A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.

Connectivity Circuit Writing

The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.

OLO Network Traffic Management

The customer wanted to maximise the quality of their international voice network services whilst minimising costs.

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