Customer service testing

An operator required their customers to be able to validate the status of their services.

Pre-Handover Testing

An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.

1st line support testing

A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.

Service Provisioning – Activations

Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.

Service Provisioning – Soft Cease and Hard Cease

A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.

Configuration Compliance Checks

A large Communication Service Provider (CSP) was experiencing a long MTTR (Mean Time To Resolve) and as a result continually breached its customer SLA

Connectivity Circuit Writing

The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.

Change Request Management

Minimising unexpected downtime or systems availability for customer impacting Change Requests.