The automation would execute the SLAM process at machine speed, making sure all necessary access requirements were observed. It would also grant or revoke access where appropriate , which was triggered by HR process compliance. Where human intervention is required, the automation would create easy to access portals and inform an approver who could either reject or action the process. The operator and the client agreed the standard procedures, access rights and the necessary permissions. The Operator then configured CORTEX to automate the various stages and steps for Starters, Movers and Leavers.
As the solution evolved, it became clear and evidenced to the client that their requirement on the operator was far more complex than specified at contract agreement. The volume of under-specification was such that SLA compliance was not possible and this mitigated penalties for the operator for a further period whilst the parties re-convened on the requirements.
Our software alone is not the reason why people buy CORTEX, we know what really matters to CSPs. Discover the difference with We Are CORTEX
Deliver business value quickly
I have a long term technology strategy but I need my automation to start delivering quickly and cannot wait for all of the legacy systems.
Hyper scalability for Communication Service Provider operations
We work in a high volume business and our automation tools need to execute at speed and scale out to handle huge volumes of transactions.
Enterprise-grade automation platform
We want to automate business critical operations and we need central controls and governance around our automation estate to avoid citizen-developers running unnecessary risks.
As a dedicated CSP business we deep dive into every area of a CSP, take a look at some of our other use cases here.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Manual network fault management on trouble tickets for network infrastructure that were raised from customer complaints, by the operations teams.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.