How We Achieve
Customer Success
Our Success Only Matters when We Have Customer Success. We Are CORTEX supports every aspect of your automation journey, from simple things to new ideas, our team is here to help.
How we help…
Our Customer Success team have access to all kinds of tools, and insights to help you maximise your use of CORTEX.
Of course, we shouldn’t understate how experienced our team is either. Working with the Customer Success team from We Are CORTEX is like talking to a trusted colleague. Our team are your resource to help you to achieve automation success.
Customer Success alongside our Training Team, our Consultants, our Support team and our Product Team make us the partner of choice to businesses like yours – We Are CORTEX. How can we help?
How can we help you?
Our Customer Success team are versed on how to make your ideas come to life, and new ideas to help you do more with CORTEX.
Have a read about some of our use cases to see if they are of interest. We will be pleased to talk to you about these and others you already have, or how we can make your existing automation more effective.
Service Provisioning – Soft Cease and Hard Cease
A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.
1st line support testing
A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.
Service Design and Assign
CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds
Routine Maintenance
A Communication Service Provider (CSP) identified that their monthly maintenance checks were causing issues across their network resulting in extended periods of downtime
Connectivity Circuit Writing
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Revenue Assurance
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.