Customer service testing

An operator required their customers to be able to validate the status of their services.

Pre-Handover Testing

An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.

1st line support testing

A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.

Service Assurance

A business was swamped with around half million event alarms per month going unchecked or missing SLA.

Routine Maintenance

A Communication Service Provider (CSP) identified that their monthly maintenance checks were causing issues across their network resulting in extended periods of downtime

OLO Network Traffic Management

The customer wanted to maximise the quality of their international voice network services whilst minimising costs.

Network fault management

A Communication Services Provider (CSP) with an international voice network wanted to maximise the quality of service to their customers whilst minimising the cost.

Change Request Management

Minimising unexpected downtime or systems availability for customer impacting Change Requests.