Customer service testing

An operator required their customers to be able to validate the status of their services.

Pre-Handover Testing

An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.

1st line support testing

A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.

Service Provisioning

Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.

Service Design and Assign

CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds

Service Assurance

A business was swamped with around half million event alarms per month going unchecked or missing SLA.

Service Provisioning – Soft Cease

A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.

Routine Maintenance

A Communication Service Provider (CSP) identified that their monthly maintenance checks were causing issues across their network resulting in extended periods of downtime

Connectivity Circuit Writing

The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.

Network fault management

A Communication Services Provider (CSP) with an international voice network wanted to maximise the quality of service to their customers whilst minimising the cost.