Collections

An operator was facing significant revenue interruptions owed to clunky and laborious debtor processes.

Pre-Handover Testing

An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.

Billing Operations

Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.

Service Provisioning

Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.

Service Provisioning – Soft Cease

A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.

Connectivity Circuit Writing

The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.

A Fully Digital Service

Voice Resource Management was a manually performed process, from order to allocation and further provision.

Revenue Assurance

Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.