Customer service testing

An operator required their customers to be able to validate the status of their services.

Pre-Handover Testing

An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.

1st line support testing

A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.

Service Provisioning

Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.

Service Assurance

A business was swamped with around half million event alarms per month going unchecked or missing SLA.

Routine Maintenance

A Communication Service Provider (CSP) identified that their monthly maintenance checks were causing issues across their network resulting in extended periods of downtime

Connectivity Circuit Writing

The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.

OLO Network Traffic Management

The customer wanted to maximise the quality of their international voice network services whilst minimising costs.

A Fully Digital Service

Voice Resource Management was a manually performed process, from order to allocation and further provision.

Change Request Management

Minimising unexpected downtime or systems availability for customer impacting Change Requests.

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